Submit a Malware Sample

How to Submit a Spyware or Adware Sample to F-Secure

If you have any questions or problems regarding F-Secure products and you would need our assistance please contact our Technical Support.

If you have a virus-related problem then you should contact our Anti-Virus Research team.

If you have a sample that is not detected or it causes a false alarm with the F-Secure Anti-Spyware application, you can send it to us.

Please use this form to submit a sample to F-Secure

Instructions

1. Identify the problematic file or folder.
2. If you have F-Secure Anti-Spyware software, please make sure it has the latest updates installed.
3. Scan the suspected file or folder with F-Secure Anti-Spyware as the suspected threat may already be detected with the updated databases.
4. If the suspected file is detected, please search our website for information on that specific file.
5. You may also want to check the latest spyware, virus, and hoax descriptions.
6. Compress the problematic file into a ZIP-archive. Please use only English characters (a-z, 0-9) in the file name.
7. It is advisable to use a password-protected ZIP-archive to prevent e-mail scanners from removing the attachment.
8. Send also the scan report from F-Secure Anti-Spyware.
9. If the resulting ZIP-archive is larger than 10 megabytes do not attach it to the form, but contact us for further instructions.

Note: When you contact us, please use English language. If this is not possible, please contact one of our country offices.

Thank you for your co-operation,
F-Secure Anti-Spyware Research team

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