Product Support

F-Secure Home Server Security 2009 - Back to FAQ list

Troubleshooting

Q2. I have technical problems with the product. What can I do?

If you have technical problems with the product, you can create and send an FSDIAG file to our technical support. The file helps us solve technical problems specific to your server.

Before you send us a problem report, collect diagnostic information with F-Secure Support Tool. Follow these instructions to create a diagnostic report:

1. Open the Windows Home Server Console.
2. Click the Settings button to open the Windows Home Server Settings dialog.
3. Navigate to the F-Secure page and select the Diagnostic tab.
4. Click the Create Report button.
5. Click OK to confirm that the tool may collect information about your Windows Home Server, the product installation, and the configuration. The diagnostic report (usually named as fsdiag.tar.gz) is created in the Public shared folder on your Windows Home Server.
6. Fill in the support request and send it to us.

Note: Once you have sent your support request, you will receive an e-mail reply from us. The reply contains the ticket ID of your support request. Please save the ticket ID because you need it later for reference.