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F-Secure Internet Security 2006 - FAQ List

Questions Related to:
Before Installation
Installation
Subscription/Registration
General Use
Virus Issues
Spyware Issues
Internet Shield Firewall
Spam Control
Parental Control
Updates

Before Installation

Q 1.	Does F-Secure Internet Security work with other antivirus or firewall software installed on my computer?
Q 2.	Is F-Secure Internet Security compatible with Microsoft Windows XP SP2 Security Centre and the operating system's internal firewall?
Q 3.	Which version of the Windows operating system do I have?
Q 4.	Which operating systems does the product support?
Q 5.	Is F-Secure Internet Security available for Apple Macintosh?
Q 6.	Are two antivirus programs better than one?

Installation

Q 1.	What is required from my computer to be able to use F-Secure Internet Security 2006?
Q 2.	Can I install F-Secure Internet Security on top of the existing version or on top of an evaluation version?
Q 3.	How do I know that the software is properly installed and running?
Q 4.	How do I install F-Secure Internet Security 2006?
Q 5.	How do I uninstall F-Secure Internet Security 2006?
Q 6.	After I installed the software and re-booted, the computer seems to freeze and does not react. What can I do?
Q 7.	The installation of F-Secure Internet Security 2006 stopped working when I installed it on another computer. Why is this?
Q 8.	Why is the first F-Secure Internet Security 2006 installation package so large?
Q 9.	I installed/upgraded F-Secure Internet Security but cannot see the product icon on the system tray. What should I do?
Q10.	Why does my computer appear to be slower than before the installation?
Q11.	After installation I have no access to the Internet or my e-mail. What can I do?
Q12.	I have no access to certain Internet sites after installation. What can I do?
Q13.	Upgrade from Anti-Virus or Internet Security 2006 products to version 2008 caused decreased system performance. What should I do?

Subscription and Registration

Q 1.	I have registered my subscription of F-Secure Internet Security 2006 but cannot install it. Why is this?
Q 2.	I have a shared Internet connection; can I use F-Secure Internet Security 2006 on all the computers?
Q 3.	Can I give a copy of the software to a friend?
Q 4.	I formatted my hard drive. Do I need to register again?
Q 5.	Can I install the software on multiple computers or partitions?
Q 6.	My subscription is already registered. How can I transfer my subscription to another computer?
Q 7.	How can I register a full version of F-Secure Internet Security on top of an evaluation version?

General Use

Q 1.	I am experiencing technical difficulties with F-Secure Internet Security 2006. How can I proceed?
Q 2.	Why is the F-Secure icon missing from the Windows system tray?
Q 3.	I have many files with the extension "0xe" or "0ll" on my hard drive. What are these files?
Q 4.	I can no longer connect to AOL. What can I do?
Q 5.	I am using Digital Subscriber Line (DSL) in Austria and my connection no longer works when F-Secure is enabled. What can I do?
Q 6.	The Help button does not seem to work. No Help file appears when I press F1. What should I do?
Q 7.	After installing F-Secure Internet Security my Windows Updates no longer work. What can I do?
Q 8.	How can I make and send an FSDIAG?

Virus Issues

Q 1.	Should I manually scan my hard disks on a daily basis?
Q 2.	How do I update the (virus definitions) database of F-Secure Internet Security?
Q 3.	I have received email about a virus. The message says that the virus is dangerous. What can I do?
Q 4.	The Virus & Spy Protection manual scanning is very slow or does not finish at all. What should I do?
Q 5.	Virus & Spy Protection has detected a virus in the "System volume information" or the "_RESTORE" folder, but it cannot disinfect, rename or delete the infected file. What should I do?
Q 6.	How can I exclude a folder from real-time scanning?
Q 7.	Why are not all malware listed in the F-Secure Virus Descriptions database?
Q 8.	How can I scan my computer with the Boot installation CD?

Spyware Issues

Q 1.	What is spyware?
Q 2.	Is my computer protected against spyware with F-Secure Internet Security 2006?
Q 3.	An application stopped working after I removed spyware from my computer. What can I do?
Q 4.	Every time I scan the computer, I find lots of spyware. Why is this?
Q 5.	How do I restore quarantined spyware?
Q 6.	How do I delete quarantined spyware?
Q 7.	How can I manually remove SpyAxe spyware from my computer?
Q 8.	Is Backweb spyware?

Internet Shield Firewall

Q 1.	What is Internet Shield?
Q 2.	What is the difference between Internet Shield Security Levels and Firewall rules?
Q 3.	How do I change the security level in F-Secure Internet Shield Security 2006?
Q 4.	How do I change the Internet Shield Firewall rules?
Q 5.	How do I allow all traffic (for some reason, temporarily)?
Q 6.	What should I do if the Application Control blocks a connection to the Internet?
Q 7.	What should I do if the Application Control window appears?
Q 8.	Why is my FTP software not functioning after I installed F-Secure Internet Security 2006?
Q 9.	I have a home office/network. How can I get two computers to see each other's files?
Q10.	Does Internet Relay Chat (IRC) work with F-Secure Internet Security 2006?
Q11.	I used to play network games or use peer-to-peer software on the web before I installed F-Secure Internet Security 2006. Now these applications do not work anymore. What can I do?
Q12.	How can I create a rule using a service that is not listed?
Q13.	Can I use a digital TV Card with F-Secure Internet Security 2006?
Q14.	I have problems accessing my Fritz!Box after installing FSIS. What can I do?
Q15.	Why does my Ken! server stop working after installing F-Secure Internet Security 2006?
Q16.	My Sony/Ericsson Mobile no longer synchronizes with Outlook. What can I do?
Q17.	I am trying to update F-Secure Internet Security on Windows 98 and the error message is “Network Incomplete”. What should I do?
Q18.	What is firewall 'packet logging' and how can I use it?
Q19.	Can I use Windows XP firewall with F-Secure Internet Security?

E-mail / Spam Control

Q 1.	How do I change the Spam Control settings?
Q 2.	How can I create spam filter rules for multiple accounts?
Q 3.	How do I allow or deny e-mail coming from a certain address?
Q 4.	Outlook 2000 keeps crashing after I installed F-Secure Internet Security 2006. What can I do?
Q 5.	Why does my spam disappear when I close Outlook Express?
Q 6.	How can I import addresses from Outlook’s 2nd account to the spam control list?
Q 7.	Why does ThunderBird freeze when sending and receiving email?

Parental Control

Q 1.	Why do I need the Parental Control password?
Q 2.	How do I change the Parental Control settings?
Q 3.	How can I disable the Parental Control temporarily?
Q 4.	I have forgotten my Parental Control password, how can I access the F-Secure Internet Security 2006 settings?
Q 5.	The Parental Control Time Lock is blocking the connection to the Internet. What can I do?
Q 6.	Can I remove the parental control feature from F-Secure Internet Security?

Updates

Q 1.	Is F-Secure Internet Security 2006 really updated automatically?
Q 2.	Why do F-Secure Internet Security updates take so long to download?
Q 3.	How do I know that I have the latest updates?
Q 4.	How can I check that my F-Secure Internet Security 2006 is valid and that automatic updates are working?
Q 5.	The software gives the message that the virus definitions are out of date. What can I do?
Q 6.	I get the error message 'Runner Error' when starting the computer. What should I do?
Q 7.	What should I do if the Cyclic Redundancy Check (CRC) failed?
Q 8.	My automatic virus definition updates have recently stopped working. Why?

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