General Use
Q5. How can I make and send
an FSDIAG?
The
F-Secure diagnostics tool (FSDIAG) gathers vital information from your
system
and generates a collection of log files. This data contains information
about
your F-Secure product, as well as operating system logs and system
settings. In
some cases this information might be considered confidential. All data
collected by the FSDIAG is stored locally. You will need to send the
FSDIAG to
our support engineers who will use it to solve technical problems
specific to
your computer.
To
generate
and send the FSDIAG file, do the following:
- Click Start.
- Select All Programs | F-Secure Internet Security 2007 | Collect system data.
- On the Support Tool window click OK. The tool will start gathering information, and it creates the output file on your desktop.
- Attach the FSDIAG.TAR or FSDIAG.TAR.GZ file
to your Support Request.
A
support
professional will process your request and contact you. Please wait for
our
reply.
Important!
Once you have submitted your support
request, you will receive
an email reply from F-Secure containing your support request's
Ticket-ID.
Please save the Ticket-ID as you will later need it for reference.
You
can also download and run the FSDIAG from
our FTP Server (ftp://ftp.f-secure.com/support/tools/fsdiag/fsdiag.zip).
|
