General Use
Q5. How can I make and send an FSDIAG?
The F-Secure diagnostics tool (FSDIAG) gathers vital information from your system and generates a collection of log files. This data contains information about your F-Secure product, as well as operating system logs and system
settings. In some cases this information might be considered confidential. All data collected by the FSDIAG is stored locally. You will need to send the FSDIAG to our support engineers who will use it to solve technical problems specific to your computer.
To generate and send the FSDIAG file, do the following:
- Click Start.
- Select All Programs | F-Secure Internet Security 2008 | Diagnostic Utility.
- On the Support Tool window click OK. The tool will start gathering information, and it creates the output file on your desktop.
- Attach the FSDIAG.TAR or FSDIAG.TAR.GZ file to your Support Request.
A support professional will process your request and contact you. Please wait for our reply.
Important! Once you have submitted your support request, you will receive an email reply from F-Secure containing your support request's Ticket-ID. Please save the Ticket-ID as you will later need it for reference.
You can also download and run the FSDIAG from our FTP Server (ftp://ftp.f-secure.com/support/tools/fsdiag/fsdiag.zip).
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