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F-Secure Internet Security 2008 - FAQ List

Questions Related to:
Before Installation
 Installation
 Subscription/Registration
 General Use
 Virus Issues
 Spyware Issues
 Internet Shield Firewall
 E-mail / Spam Control
 Parental Control
 Updates


Before Installation

Q 1. Does F-Secure Internet Security work with other antivirus or firewall software installed on my computer?
Q 2. Is F-Secure Internet Security compatible with Microsoft Windows XP SP2 Security Centre and the operating system's internal firewall?
Q 3. Which version of the Windows operating system do I have?
Q 4. Which operating systems does the product support?
Q 5. Is F-Secure Internet Security available for Apple Macintosh?
Q 6. Are two antivirus programs better than one?
Q 7. How do I determine whether my computer is running a 32-bit or a 64-bit version of Windows XP?
Q 8. How do I remove antivirus software of other vendors from my computer?
Q 9. Can I use F-Secure Internet Security 2008 with Windows Vista?

 

Installation

Q 1. What is required from my computer to be able to use F-Secure Internet Security 2008?
Q 2. Can I install F-Secure Internet Security on top of the existing version or on top of an evaluation version?
Q 3. How do I know that the software is properly installed and running?
Q 4. How do I install F-Secure Internet Security 2008?
Q 5. How do I uninstall F-Secure Internet Security 2008?
Q 6. After I installed the software and re-booted, the computer seems to freeze and does not react. What can I do?
Q 7. I have F-Secure Anti-Virus 2008 installed, and I purchased F-Secure Internet Security 2008 on a CD. I entered my new subscription key to activate my new subscription, but the reinstallation does not start. What should I do?
Q 8. Why is the first F-Secure Internet Security 2008 installation package so large?
Q 9. I installed/upgraded F-Secure Internet Security but cannot see the product icon on the system tray. What should I do?
Q10. Why does my computer appear to be slower than before the installation?
Q11. After installation I have no access to the Internet or my e-mail. What can I do?
Q12. Upgrade from Anti-Virus or Internet Security 2006 products to version 2008 caused decreased system performance. What should I do?

 
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Subscription and Registration

Q 1. I have registered my subscription of F-Secure Internet Security 2008 but cannot install it. Why is this?
Q 2. I have a shared Internet connection; can I use F-Secure Internet Security 2008 on all the computers?
Q 3. Can I give a copy of the software to a friend?
Q 4. I formatted my hard drive. Do I need to register again?
Q 5. Can I install the software on multiple computers or partitions?
Q 6. How can I register a full version of F-Secure Internet Security on top of an evaluation version?

 
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General Use

Q 1. I am experiencing technical difficulties with F-Secure Internet Security 2008. How can I proceed?
Q 2. Why is the F-Secure icon missing from the Windows system tray?
Q 3. I can no longer connect to AOL. What can I do?
Q 4. I am using Digital Subscriber Line (DSL) in Austria and my connection no longer works when F-Secure is enabled. What can I do?
Q 5. How can I make and send an FSDIAG?

 
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Virus Issues

Q 1. Should I manually scan my hard disks on a daily basis?
Q 2. How do I update the (virus definitions) database of F-Secure Internet Security?
Q 3. I have received email about a virus. The message says that the virus is dangerous. What can I do?
Q 4. The Virus & Spy Protection manual scanning is very slow or does not finish at all. What should I do?
Q 5. How to clean an infected System Volume Information or System Restore folder?
Q 6. How can I exclude an object from real-time or manual scanning?
Q 7. Why are not all malware listed in the F-Secure Virus Descriptions database?
Q 8. How can I scan my computer with the Boot installation CD?

 
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Spyware Issues

Q 1. What is spyware?
Q 2. Is my computer protected against spyware with F-Secure Internet Security 2008?
Q 3. An application stopped working after I removed spyware from my computer. What can I do?
Q 4. Every time I scan the computer, I find lots of spyware. Why is this?

 
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Internet Shield Firewall

Q 1. What is Internet Shield?
Q 2. What is the difference between Internet Shield Security Levels and Firewall rules?
Q 3. How do I change the security level in F-Secure Internet Shield Security 2008?
Q 4. How do I change the Internet Shield Firewall rules and add new rules?
Q 5. How do I allow all traffic (for some reason, temporarily)?
Q 6. What is firewall "packet logging" and how can I use it?
Q 7. Can I use Windows XP firewall with F-Secure Internet Security?
Q 8. Why is my FTP software not functioning after I installed F-Secure Internet Security 2008?
Q 9. I have a home office/network. How can I get two computers to see each other's files?
Q10. Does Internet Relay Chat (IRC) work with F-Secure Internet Security 2008?
Q11. I used to play network games or use peer-to-peer software on the web before I installed F-Secure Internet Security 2008. Now these applications do not work anymore. What can I do?
Q12. How can I create a rule using a service that is not listed?
Q13. Can I use a digital TV Card with F-Secure Internet Security 2008?
Q14. I have problems accessing my Fritz!Box after installing FSIS. What can I do?
Q15. Why does my Ken! server stop working after installing F-Secure Internet Security 2008?
Q16. How can I allow my Xbox 360 to connect to the Internet?


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E-mail / Spam Control

Q 1. How do I change the Spam Control settings?
Q 2. Why does ThunderBird freeze when sending and receiving email?
Q 3. How do I allow or deny e-mail coming from a certain address?
Q 4. How can I import addresses from Outlook’s 2nd account to the spam control list?
Q 5. How to set up Netscape and Mozilla Thunderbird e-mail programs?
Q 6. How to set up Opera e-mail program?
Q 7. How to set up Eudora e-mail program?


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Parental Control

Q 1. Why do I need the Parental Control password?
Q 2. How do I change the Parental Control settings?
Q 3. How can I disable the Parental Control temporarily?
Q 4. I have forgotten my Parental Control password. How can I access the F-Secure Internet Security 2008 settings?
Q 5. The Parental Control Time Lock is blocking the connection to the Internet. What can I do?
Q 6. What is the logic behind Parental Control?

 

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Updates

Q 1. Is F-Secure Internet Security 2008 really updated automatically?
Q 2. Why do F-Secure Internet Security updates take so long to download?
Q 3. How do I know that I have the latest updates?
Q 4. How can I check that my F-Secure Internet Security 2008 is valid and that automatic updates are working?

 
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