General Use
Q4. How can I create and send an FSDIAG file?
If you have technical problems with your security product, you can create and send an FSDIAG file to our technical support. The file helps us solve technical problems specific to your computer.
You can create the file by using the Diagnostic Utility tool. The tool gathers vital information about your system and creates a group of log files. These log files contain information about your security product, as well as operating system logs and system settings. In some cases, this information might be considered confidential. All data collected by the Diagnostic Utility tool is stored locally on your computer.
To create and send the FSDIAG file:
- Click Start.
- Select All Programs > F-Secure Internet Security > Diagnostic Utility.
- In the Diagnostic Utility tool window, click OK. The tool starts gathering information. It creates the output file on your desktop.
- Attach the FSDIAG.TAR or FSDIAG.TAR.GZ file to your support request. The technical support handles your request and contacts you. Please wait for our reply.
Note: Once you have sent your support request, you receive an e-mail reply from us. The reply contains the ticket ID of your support request. Please save the ticket ID because you need it later for reference.
You can also download and run the Diagnostic Utility tool from the following location: ftp://ftp.f-secure.com/support/tools/fsdiag/fsdiag.zip.
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