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F-Secure Internet Security 2009 - FAQ List

F-Secure Internet Security 2009

Questions Related to:
Before Installation
 Installation
 Subscription/Registration
 General Use
 Virus Issues
 Spyware Issues
 Internet Shield Firewall
 E-mail / Spam Control
 Parental Control
 Updates


Before Installation

Q 1. Does F-Secure Internet Security work with other antivirus or firewall software installed on my computer?
Q 2. Is F-Secure Internet Security 2009 compatible with Windows XP SP2 or SP3 Security Center and the internal firewall of the operating system?
Q 3. Which version of the Windows operating system do I have?
Q 4. Which operating systems does the product support?
Q 5. Is F-Secure Internet Security available for Apple Macintosh?
Q 6. Are two antivirus programs better than one?
Q 7. How do I determine whether my computer is running a 32-bit or a 64-bit version of Windows XP?
Q 8. How do I remove conflicting software manually?

 

Installation

Q 1. What is required from my computer to be able to use F-Secure Internet Security 2009?
Q 2. How can I check if my computer meets the system requirements for the F-Secure Internet Security 2009 product?
Q 3. Can I install F-Secure Internet Security 2009 on top of the existing version or on top of an evaluation version?
Q 4. How do I know that F-Secure Internet Security 2009 is properly installed and running?
Q 5. How do I install F-Secure Internet Security 2009?
Q 6. How do I uninstall F-Secure Internet Security 2009?
Q 7. After I installed F-Secure Internet Security and restarted, the computer seems to freeze and does not react. What can I do?
Q 8. I have F-Secure Anti-Virus 2009 installed, and I purchased F-Secure Internet Security 2009 on a CD. I entered my new product subscription key to activate my new subscription, but the reinstallation does not start. What should I do?
Q 9. Why is the first F-Secure Internet Security 2009 installation package so large?
Q 10. I installed or upgraded F-Secure Internet Security but cannot see the product icon on the system tray. What should I do?
Q 11. Why does my computer appear to be slower than before the installation?
Q 12. After installing F-Secure Internet Security, I have no access to the Internet or my e-mail. What can I do?

 
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Subscription and Registration

Q 1. I have registered my subscription of F-Secure Internet Security 2009 but cannot install it. Why?
Q 2. I have a shared Internet connection. Can I use F-Secure Internet Security 2009 on all the computers?
Q 3. Can I give a copy of the software to a friend?
Q 4. I formatted my hard drive. Do I need to register the F-Secure Internet Security 2009 product again?
Q 5. Can I install the product on several computers or partitions?
Q 6. My subscription is already registered. How can I transfer my subscription to another computer?
Q 7. How can I register a full version of F-Secure Internet Security 2009 on top of an evaluation version?

 
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General Use

Q 1. I am experiencing technical difficulties with F-Secure Internet Security 2009. How can I proceed?
Q 2. Why is the F-Secure icon missing from the Windows system tray?
Q 3. I am using Digital Subscriber Line (DSL) in Austria and my connection no longer works when F-Secure Internet Security 2009 is turned on. What can I do?
Q 4. How can I create and send an FSDIAG file?

 
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Virus Issues

Q 1. Should I manually scan my hard disks daily?
Q 2. How do I update the virus definitions database?
Q 3. I have received an e-mail message about a virus. The message says that the virus is dangerous. What should I do?
Q 4. I started a manual scan but it is very slow, or does not finish at all. What should I do?
Q 5. How to clean an infected System Volume Information folder or System Restore folder?
Q 6. How can I exclude a file or folder from Real-time Scanning?
Q 7. How can I exclude a file from Manual Scanning?
Q 8. Why are not all malware listed in the F-Secure Virus Descriptions database?
Q 9. How can I scan my computer with the F-Secure Rescue CD?

 
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Spyware Issues

Q 1. What is spyware?
Q 2. Is my computer protected against spyware with F-Secure Internet Security 2009?
Q 3. An application stopped working after I removed spyware from my computer. What can I do?
Q 4. Every time I scan my computer, I find a lot of spyware. Why?

 
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Internet Shield Firewall

Q 1. What is Internet Shield?
Q 2. In Internet Shield, what is the difference between the security levels and firewall rules?
Q 3. How do I change the security level in F-Secure Internet Security 2009?
Q 4. How do I change the firewall rules of Internet Shield?
Q 5. How can I create a rule using a service that is not listed?
Q 6. How do I allow all network traffic temporarily?
Q 7. What is firewall packet logging and how can I use it?
Q 8. Can I use the Windows XP firewall with F-Secure Internet Security?
Q 9. Why is my FTP software not functioning after I installed F-Secure Internet Security?
Q10. I have a home office or home network. How can I get two computers to see each other’s files?
Q11. Does Internet Relay Chat (IRC) work with F-Secure Internet Security 2009?
Q12. I used to play network games or use peer-to-peer software on the Internet before I installed F-Secure Internet Security. Now these applications do not work anymore. What can I do?
Q13. When do I have to create a new firewall service for a rule?
Q14. How can I open a port through the firewall?
Q15. How do I add new firewall rules to Internet Shield?
Q16. Can I use a digital TV Card with F-Secure Internet Security 2009?


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E-mail / Spam Control

Q 1. How can I make sure that messages from a specific e-mail address are not considered spam?
Q 2. How do I block spam from a specific e-mail address?
Q 3. How do I change the allowed and blocked senders?
Q 4. Can I import addresses from the second Outlook account to the Spam Control list?
Q 5. Why does Thunderbird freeze when sending and receiving e-mail?


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Parental Control

Q 1. Why do I need the Parental Control password?
Q 2. How do I allow web pages for small children?
Q 3. How can I turn off Parental Control temporarily?
Q 4. I have forgotten my Parental Control password. How can I access the F-Secure Internet Security 2009 settings?
Q 5. The Parental Control Time Lock is blocking the connection to the Internet. What can I do?
Q 6. I created a Small Child profile and now Parental Control prevents me from accessing the Internet. What can I do?
Q 7. How do Parental Control profiles work?

 

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Updates

Q 1. Is F-Secure Internet Security 2009 really updated automatically?
Q 2. Why do F-Secure Internet Security updates take so long to download?
Q 3. How do I know that I have the latest updates?
Q 4. How can I check that my F-Secure Internet Security 2009 is valid and that automatic updates are working?
Q 5. The software shows that the virus definitions are out of date. What can I do?

 
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