Check the product icon. It is shown on your Windows system tray, in the bottom right corner of your screen.
Icon |
Status |
What to Do |
|
The product is working properly. Your computer is protected. |
You can use your computer normally. |
|
Download in progress. Your computer will be protected as soon as the download is complete. |
This icon is shown, for example, whenvirus and spyware definitionsor security levels are being downloaded. Wait until the download is complete. |
|
Error state. An error has occurred. |
Place your mouse pointer over the  icon to see the reason for the error. If necessary, restart your computer. |
|
Warning. A protection feature, for example Real-time Scanning, is turned off or yourvirus and spyware definitionsare out of date. Your computer is not fully protected. |
Place your mouse pointer over the  icon to see the status tooltip. You may see this icon, for example, if you are defragmenting your hard drive, because some system functions cause all downloads to be suspended. Turn on the feature that is currently turned off, or check for updates. |
|
Critical warning state (flashing icon). |
This icon is shown when thevirus and spyware definitionshave not been updated lately. Update thevirus and spyware definitionsimmediately. |
|
Unloaded. The product is unloaded from the memory of your computer. Your computer is not protected. |
Right-click the  icon and select Reload to activate the product. |
No icon |
The product is not installed or there was an error that prevented starting the product. |
Restart your computer. If the icon does not appear, re-install the product. |
