Product Support

F-Secure Internet Security 2009 - Back to FAQ list

Parental Control

Q4. I have forgotten my Parental Control password. How can I access the F-Secure Internet Security 2009 settings?

If you have forgotten your password, you can access the F-Secure Internet Security 2009 settings by using your subscription key.

To reset the password:

1. Open the product interface. A dialog box opens asking you to enter the Parent password. To see a hint for your password, move the cursor to Show password hint. This hint will hopefully remind you what your password is.
2. Click Forgot your password?.
3. Enter the first four digits of your subscription key, and click Next >. You received the subscription key when you purchased the product.
4. Do the following:
1. Enter a new password.
   Note: When creating passwords, keep in mind the following:
   
   • Select a password that is easy to remember but hard to guess.
   • A password can contain any characters.
   • A password can have up to 80 characters.
   • Depending on how your product is set up, your password may need to be longer than a certain number of characters.
2. Re-enter the new password to confirm it.
3. Click Next >.
4. Enter your password hint. Your password hint should remind you what your password is. It should be something that tells you what your password is but does not let anyone else guess the password. Keep in mind that you children can also see this hint.
5. Click OK. A message is shown telling you that you have successfully reset the password.
5. Click OK.