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F-Secure Mobile Anti-Virus Series 60 - FAQ List

Installation/Uninstallation
Activation
Updates
Purchasing/Subscription
General Usage
Interoperability
Virus Removal


Installation / Uninstallation

Q 1. What phone models are supported by Mobile Anti-Virus?
Q 2. Which version should I use for the phone model "X"?
Q 3. My device is not listed. Will my device be supported?
Q 4. Nokia 6600 browser is unable to download the '.sis-file'. The error message "Services unable to perform operation" is displayed. What should I do?
Q 5. Where can I find the installation package?
Q 6. I am unable to install. When starting the installation, I get the error message "Certificate revoked for this application". What can I do?
Q 7. My phone memory is full; can I install the F-Secure Mobile Anti-Virus to the memory card?
Q 8. I cannot uninstall F-Secure Mobile Anti-Virus from the Application Manager. How do I uninstall?

Activation

Q 1. I am unable to connect to the update server and/or activate the F-Secure Mobile Anti-Virus. Why?
Q 2. I get the error: "Unable to transfer subscription to this device". What should I do?

 

Updates

Q 1. How can I update the virus definitions?
Q 2. How much data traffic do the automatic updates generate?
Q 3. I do not want to use GPRS. Can I use other methods to activate/update the virus definitions manually?
Q 4. The message "Automatic update failed (-1, 0)" appears in the log. What is wrong?
Q 5. During Mobile Anti-Virus upgrade the download always stops at “X” KB and will not continue. Why?

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Purchasing / Subscription

Q 1. How can I buy/renew the licence?
Q 2. I just bought the licence from eStore but F-Secure Mobile Anti-Virus is stating that the licence is about to expire. Why?
Q 3. Why did I receive multiple SMS messages after purchasing with the phone bill?
Q 4. Can I use the same licence with another device?

 

General Usage

Q 1. How can I manually remove the installation?
Q 2. My phone was reset. How can I restore the F-Secure Mobile Anti-Virus?
Q 3. How can I contact support?

 

Interoperability

Q 1. F-Secure Mobile Anti-Virus will not start after installing Apple iSync agent. Why?
Q 2. I installed F-Secure Mobile Anti-Virus and another vendor's anti-virus software to the same device. Now my phone will not start. What can I do?
Q 3.
 Can I use Pust-To-Talk and VoIP applications on my phone?

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Virus Removal

Q 1. I think my phone is infected with a virus. What should I do?

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