Product Support

F-Secure Mobile Anti-Virus Series 60 - Back to FAQ list

Activation

Q 1. I am unable to connect to the update server and/or activate the F-Secure Mobile Anti-Virus. What can I do?

The error message generally states F-Secure Mobile Anti-Virus does not have a required connection to the update/validation server. Probably this is caused by incorrect GPRS settings. In some rare cases, the teleoperator (your Service Provider, such as Vodafone or Orange) has restricted the connection. Other possible failure causes include significantly incorrect date settings or an active GPRS session utilising other access points. If another GPRS session is active, terminate the connection and try again.

To troubleshoot the connection, follow these steps:

1. Check that the date settings of your phone are correct.
2. Close all open connections from Connection Manager.
3. Try connecting using your teleoperator's Internet access point. If there is no Internet AP defined, create one with the frequently used values Connection name: Internet, Access Point Name: internet
4. To test the connectivity with your mobile browser, try accessing this site: https://msp.f-secure.com/web-test/
5. If you cannot access the test page with your mobile browser, then the phone’s GPRS settings are incorrect. You can use the Nokia Settings wizard to get the correct connection settings from the URL: http://www.nokia.com/nokia/0,,71993,00.html You can also ask your local teleoperator for the correct GPRS settings. When the connection settings are defined, usually the Internet-profile is the one that should be used.
6. If you can see the test page, the connection profile you used is correct and should be defined as the Internet access point for the Mobile Anti-Virus:
   
   
• Anti-Virus ->Options ->Settings ->Update ->Internet access point
  
  
7. If accessing the test page displays an error message about missing certificate, there is a problem with the phone's built-in certificates. You can check this from the Certificate management:
   

• Settings ->Security ->Certif. Management

You should see several VeriSign Class 3 Public Primary Certificates. One of them should have a serial number starting with 70BAE... Check from the trust settings of this certificate that the value"Internet"is set as "Yes". If the certificate is missing, please refer to your phone manufacturer for a firmware upgrade.

Note: If you are experiencing problems with Mobile Anti-Virus version 2.20.11510 or older, please download and install the latest version. Builds after 11510 have major improvements in the access point handling.