Product Support

F-Secure Mobile Anti-Virus Series 60 - Back to FAQ list

General Usage

Q 3. How can I contact support?

In case of a problem with F-Secure Mobile Anti-Virus, please contact the following e-mail address:

• mobile-support@f-secure.com

To help us to help you, please provide the following information:

1. Problem description
2. Phone model
3. The subscription code
4. The IMEI code of the phone (you will see it with code *#06#)
5. Your mobile telephone number in international format
6. The version of your F-Secure Mobile Anti-Virus
7. The firmware version of the phone (you will see it with code *#0000#)
8. List of all the other software that is installed in the phone memory