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F-Secure Mobile Anti-Virus Series 60 - Back to FAQ list

Interoperability

Q 2. I installed F-Secure Mobile Anti-Virus and another vendor's anti-virus software to the same device. Now my phone will not start. What can I do?

Installing two anti-virus software to the same device can cause severe conflicts. You must start the phone without loading the F-Secure Mobile Anti-Virus in the start-up and then remove the conflicting anti-virus software.

1. 1. Restart the phone.
2. After inputting the PIN-code, hold the Shift (the pen key) pressed and press the 'C'-key multiple times.
3. F-Secure Mobile Anti-Virus will not be loaded, and the phone will start normally.
4. Remove the conflicting anti-virus software.
5. Restart the phone.

Note: Symantec Mobile Anti-Virus must be disabled manually before it can be uninstalled:

1. From the Symantec GUI, disable "Protection" and "Firewall".
2. Select “Exit” to close the Symantec Mobile Anti-Virus.
3. Uninstall Symantec Mobile Anti-Virus from the application manager.
4. Restart the phone.