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F-Secure Mobile Anti-Virus Series 60 - Back to FAQ list

 

 

Updates

Q 4. The message "Automatic update failed (-1, 0)" appears in the log. What is wrong?

You might see this kind of entries in the log:

02/01/2006 08:42
Automatic update failed (-3, 2)

30/12/2005 10:10
Automatic update failed (-1, 0)

28/12/2005 20:48
Manual update complete

28/12/2005 09:22
Automatic update failed (-1, 0)

24/12/2005 20:20
Automatic update failed (-1, 0)

There is no single reason causing the automatic update to fail. When there is a GPRS connection open, the Mobile Anti-Virus will try to connect to the update server regardless of the access point. In most cases these entries are generated when connected to an MMS and sometimes when you are connected to a WAP access point.

When a MMS message is sent or received, a GPRS connection is opened to the MMS access point. Usually connections via MMS access point are restricted to the MMS gateway, and when the Mobile Anti-Virus tries to connect to the update server the connection will fail. If the update check is performed successfully when you force it from the user interface, then this is probably the case and you can ignore these messages.

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