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F-Secure Windows Mobile Anti-Virus - FAQ List

Installation/Uninstallation
Activation
Updates
Purchasing/Subscription
General Usage
Interoperability
Virus Removal

Installation / Uninstallation

Q 1.	What phone models are supported by Mobile Anti-Virus?
Q 2.	Which version should I use for the phone model "X"?
Q 3.	My device is not listed. Will my device be supported?
Q 4.	Where can I find the installation package?
Q 5.	I am unable to install. The installer does not start or gives an error message. What can I do?
Q 6.	My phone memory is full; can I install the F-Secure Mobile Anti-Virus to the memory card?

Activation

Q 1.	I am unable to connect via GPRS to the update server and/or activate the F-Secure Mobile Anti-Virus. What should I do?
Q 2.	I get the error message: "Unable to transfer subscription to this device". What should I do?

Updates

Q 1.	How can I update the virus definitions?
Q 2.	How much data traffic do the automatic updates generate?
Q 3.	I do not want to use GPRS. Can I use other methods to activate/update the virus definitions manually?

Purchasing / Subscription

Q 1.	How can I buy/renew the licence?
Q 2.	I just bought the licence from eStore but F-Secure Mobile Anti-Virus is stating that the licence is about to expire. Why?
Q 3.	Can I use the same licence with another device?

General Usage

Q 1.	After installing the Mobile Anti-Virus to the PocketPC device, my phone does not register itself to the GSM network anymore. What is wrong?
Q 2.	My phone was reset. How can I restore the F-Secure Mobile Anti-Virus?
Q 3.	How can I contact support?

Virus Removal

Q 1.

I think my phone is infected with a virus. What should I do?

Be Informed

	Weblog: News from the Lab
	Security Center

Upgrades and Trials

	Product Upgrades
	Product Trial Versions

Tools

	Virus Removal Tools
	Online Virus Scanner