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F-Secure Mobile Security Series 80 - FAQ List

Installation/Uninstallation
Activation
Updates
Purchasing/Subscription
General Usage
Interoperability
Virus Removal

Installation / Uninstallation

Q 1.	What phone models are supported by Mobile Security?
Q 2.	Which version should I use for the phone model"X"?
Q 3.	My device is not listed. Will my device be supported?
Q 4.	My phone memory is full; can I install the F-Secure Mobile Security to the memory card?
Q 5.	Where can I find the installation package?
Q 6.	I cannot uninstall F-Secure Mobile Security from the Application Manager. How do I uninstall?

Activation

Q 1.	I am unable to connect to the update server and/or activate the F-Secure Mobile Security. What can I do?
Q 2.	I get the error:"Unable to transfer subscription to this device". What should I do?
Q 3.	Why is F-Secure Mobile Security not activated although I received the activation message?

Updates

Q 1.	How can I update the virus definitions?
Q 2.	How much data traffic do the automatic updates generate?
Q 3.	I do not want to use GPRS. Can I use other methods to activate/update the virus definitions manually?

Purchasing / Subscription

Q 1.	How can I buy/renew the licence?
Q 2.	I just bought the licence from eStore but F-Secure Mobile Security is stating that the licence is about to expire. Why?
Q 3.	Can I use the same licence with another device?

General Usage

Q 1.	How can I manually remove the installation?
Q 2.	My phone was reset. How can I restore the F-Secure Mobile Anti-Virus?
Q 3.	I cannot perform the phone backup/restore of the phone. What can I do?
Q 4.	After upgrading Mobile Security it will no longer start. A warning states that some files are missing or corrupted. What can I do?
Q 5.	What firmware versions have been tested?
Q 6.	How can I contact support?

Interoperability

Q 1.	I have problems with Mobile VPN when the firewall is enabled. What do I have to do to make it work?
Q 2.	Does the PointSec for Symbian work with F-Secure Mobile Security?
Q 3.	Activation / update does not work when connected to the device through Intuwave management. Why?
Q 4.	How can I use Nokia Business Center with F-Secure Mobile Security?
Q 5.	How can I use Mobile IP with F-Secure Mobile Security?
Q 6.	How can I use IM++ with F-Secure Mobile Security?

Virus Removal

Q 1.	I think my phone is infected with a virus. What should I do?
Q 2.	One of the incoming messages is infected. What should I do?

Be Informed

	Weblog: News from the Lab
	Security Center

Upgrades and Trials

	Product Upgrades
	Product Trial Versions

Tools

	Virus Removal Tools
	Online Virus Scanner