Product Support

F-Secure Mobile Security Series 80 - Back to FAQ list

Virus Removal

Q 1. I think my phone is infected with a virus. What should I do?

If you suspect a virus infection, check the following:

• Find out where the infection came from; did you receive it via Bluetooth, MMS, or was it downloaded from the Internet?
• Check the process list, and terminate all unknown processes by selecting the process and pressing the "Shift-Ctrl-Chr-K" key combination or with a 3rd party application manager.
• Check if the Bluetooth icon is activated? Are other phones in close range getting Bluetooth connection attempts?
• Have people in your phonebook been receiving MMS messages with attached '.sis-files' from you?
• Does the phone menu work? Does it show something unusual? Does the Application Manager work?
• Do the symptoms resemble the most common mobile viruses (Cabir, Commwarrior, Skulls)? For more info on these, please see:
• http://www.f-secure.com/v-descs/cabir.shtml
• http://www.f-secure.com/v-descs/commwarrior.shtml
• http://www.f-secure.com/v-descs/skulls.shtml

To make a full system virus scan:

Install the F-Secure Mobile Security, update the virus definitions, and do a full system scan. For further assistance, contact mobile-support@f-secure.com