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Virus Removal Support

Detect and Disinfect

Some Infected Files Cannot be Deleted through Windows Explorer. Why?

When you delete a file straight through Windows Explorer (or My Computer), the file is first moved to Windows Recycle Bin (located in \Recycled folder or similar). In the antivirus product's point of view, you are trying to move the file to a different location. This is prevented, and you may get some kind of Windows error message. To delete an infected file, do one of the following:

  • Let the F-Secure Anti-Virus product delete the file. Change the scanning options so that the action is "Delete automatically" or "Ask after scan" (the latter is recommended). When you have selected "Ask after scan", you can instruct F-Secure Anti-Virus Disinfection Wizard to delete the file.
  • Delete the infected file with SHIFT+DELETE key combination (i.e. keep SHIFT pressed while pressing DELETE). In this way, the file will be deleted immediately, and it will not be moved to Windows Recycle Bin.
  • Disable real-time protection and press then the SHIFT+DELETE keys. In this way, the file will be deleted immediately, and will not be moved to Windows Recycle Bin.

Finally, remember to check that you have the real-time protection enabled and scan your computer just in case to make sure that all infected files are gone.