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Virus Removal Support

Detect and Disinfect

How to Clean a Temporary Folder

In many cases, infected files and archives with infected files are detected inside temporary folders. These folders are used to store files that were used for a short period of time, e.g. during the installation of some software. The location of these folders varies and can be one of the following:

  • C:\Documents and Settings\<user_name>\Local Settings\Temp\
  • C:\Documents and Settings\Guest\Local Settings\Temp\
  • C:\Documents and Settings\Administrator\Local Settings\Temp\

where <user_name> is your Windows user name.

Removing infection

Make sure that your Windows Explorer is configured to show all files, including system and hidden ones:

  1. In Windows Explorer, select Folder Options from the Tools menu.
  2. Click on the View tab and select the Show hidden files and folders option.

To empty the temporary folders:

  1. Go to the temporary folder where the infection was detected.
  2. Select all files and subfolders and press the Delete button on the keyboard, or select Delete from the File menu.

Warning! Be careful when deleting files. Make sure that you are deleting files inside th temporary folders only. Otherwise you may damage your system!