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Virus Removal Support

Detect and Disinfect


Step 1 Virus Detected
Step 2 Action Taken
Step 3 Progress Dialog
Step 4 Action Results
Step 5 Review and Finish

How the Disinfection Wizard Handles Viruses

You will see the Disinfection Wizard if

  • a virus has been found and your virus protection level is set to display all findings and report to you before disinfection.
  • a virus has been found during an automated scan and it could not be removed automatically.

The following steps will assist you in removing the virus.

Step 1 - Virus Detected

The name of the detected virus is displayed. You can select whether you want to have the viruses removed automatically or whether you want to decide file by file what to do. It is strongly recommended that you select Remove viruses automatically.

To get the latest information about the detected virus from F-Secure Computer Virus Info Center, click on the name of the virus.

To proceed with the virus disinfection, click Next.


Step 2 - Action Taken

A list of infected files is displayed.

In the Action to Take box, choose the action to be taken on the infected files. An overview of each action is found in the table below:

Action

Description

Disinfect

The Disinfection Wizard disinfects the infected file.

Note! If Disinfection Wizard is not able to disinfect the file, it will try to rename the file automatically.

Delete

The Disinfection Wizard deletes the file that contains the virus.

Warning! If you select Delete, the infected object will be deleted too.

Rename

The Disinfection Wizard renames the file so it will not be possible to automatically run that file. This prevents the virus from being activated.

Once you have selected the action to be taken, click Next and Disinfection Wizard will perform the action automatically on all of the selected objects.


Step 3 - Progress Dialog

While the Disinfection Wizard is working, a progress dialog displays the file currently being worked on and the action being performed on it.


Step 4 - Action Results

The results of the action are displayed. If you chose an action that failed, you can go back and repeat step 2 and choose a different action.

If disinfect and delete actions fail, you can optionally choose to rename the file. This is typically a good idea with executables (.exe) that are infected as renaming will alter the extension to one that is not allowed to run automatically.

Please note that if disinfecting failed, Disinfection Wizard may have renamed the file automatically already (see the Action table above). You will see a note about this in the Properties field.

In case a new virus is discovered, virus definitions are outdated or you receive a false alarm, disinfection or deletion may fail. For instructions on what to do in such a case, see Removing Viruses When Disinfection Wizard Fails.

If the operation was successful, click Next to continue.


Step 5 - Review and Finish

A Disinfection Report will be generated after you have finished the disinfection process. If you do not want a report to be generated, clear the Generate Report check box. Please note that the Disinfection Report will not be generated for viruses that were found by real-time scanning.

Click Finish to exit the Disinfection Wizard.


The disinfection report is displayed in your default Web browser and contains links to corresponding virus descriptions in the Web Club's virus database.

If the virus was found in a file that was locked by another process at the time the Disinfection Wizard tried to remove it, a window will be shown that requests to restart the computer. If you see this window, save all open documents and proceed according to the instructions stated in the window.
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