F-Secure Support pages: FAQs


Frequently Asked Questions
Which platforms does F-Secure Anti-Virus for Lotus Domino support? How can I check that F-Secure Content Scanner Server is Up and Running? How can I check that the Network Connection to the Original MTA is Working? What archive file formats does F-Secure Content Scanner Server support? Why I cannot send SMTP alerts to more than one email address? What is the difference between Content Scanner Server and F-Secure Anti-Virus for Microsoft Exchange/Internet Mail/Lotus Domino/Firewalls? What is the function of FSADTRAP.NSF database in Lotus Domino? Which platforms can Content Scanner Server be installed on? Why do some e-mails seem to get stuck in the FSADTRAP.NSF database in Lotus Domino? Why do you recommend to install the product on Windows NT/2000 Server? Why i get an error to the F-Secure Lotus Domino logfile.log "The message can´t be read due to error 1004. Message can´t be scanned"? Can I run any anti-virus programs locally on my F-Secure Content Scanner Server and at the same time have my e-mail traffic protected by F-Secure Anti-Virus for Microsoft Exchange/Lotus Domino/Internet Mail/Firewalls on the same server? Why i get an error to the F-Secure Lotus Domino logfile.log "Cannot connect to F-Secure Anti-Virus Server on xxx.xxx.xxx.xxx due to error 8. The agent cannot connect to any of the servers specified in Server Pool". What happens to e-mails if the F-Secure Content Scanner Server machine is down? What about management features? Does the product work with F-Secure Policy Manager? Can I use the same F-Secure Administrator that I am already using with Workstation Suite? Can I use the same F-Secure Policy Manager Server that I am already using with Workstation Suite? Do I need to use F-Secure Policy Manager Server or can I use a shared directory (CommDir)? What alerting and reporting features are available? How are the virus database updates done? F-Secure Anti-Virus for Microsoft Exchange/Internet Mail/Lotus Domino/Firewalls found a virus in .zip but could not disinfect it. Why? Can I use remote installation to install F-Secure Anti-Virus for Microsoft Exchange, FSAV for Internet Mail, FSAV for Firewalls and FSAV for Lotus Domino? Can I install CSS to support multiple F-Secure Anti-Virus Mail Server and Gateway products?
Q:	Which platforms does F-Secure Anti-Virus for Lotus Domino support?
A:	F-Secure Anti-Virus for Lotus Domino supports versions 4.5, 4.6 or 5.0 of the Lotus Domino Server (on Windows NT 4.0 Server SP6 or Windows 2000 Server SP2).
Q:	How can I check that F-Secure Content Scanner Server is Up and Running?
A:	You can test if the product is running by opening a telnet (telnet [ip address] 18971) connection to the F-Secure Content Scanner Server machine to the port 18971 (if you have specified a different FNP/SCIP port, use that port instead). If you get the cursor blinking in the upper left corner, it means that the connection has been established and F-Secure Content Scanner Server can accept incoming connections. If you get Connection to the host lost or other error message or if the cursor does not go to the upper left corner, it means that the connection was unsuccessful.
Q:	How can I check that the Network Connection to the Original MTA is Working?
A:	You can test if the network connection to the original MTA is working properly by opening a telnet connection to the MTA (default port 25) from the host running F-Secure Anti-Virus Agent for Internet Mail. If you get a textual response, it means that the network connection is working. If you get Connection to the host lost or any other error message, it means that the connection was unsuccessful.
Q:	What archive file formats does F-Secure Content Scanner Server support?
A:	F-Secure Content Scanner Server supports the following file formats: ARJ, BZ2, CAB, GZ, JAR, LZH, RAR, TAR, TGZ, ZIP.
Q:	Why I cannot send SMTP alerts to more than one email address?
A:	It is known problem in versions 4.x of F-Secure Management Agent (FSMA) cannot send SMTP alerts to more than one SMTP address.
Q:	What is the difference between Content Scanner Server and F-Secure Anti-Virus for Microsoft Exchange/Internet Mail/Lotus Domino/Firewalls?
A:	Content Scanner Server is a part of F-Secure Anti-Virus for Mail Servers and Gateways' products. It consists of several components which work together and provide the actual virus scanning service. Content Scanner Server communicates with the F-Secure Anti-Virus Agent installed on the actual mail server or gateway. According to the keycode used in the installation, different components will be installed - for example, components needed only with F-Secure Anti-Virus for Internet Mail are not installed when F-Secure Anti-Virus for Microsoft Exchange is being installed.
Q:	What is the function of FSADTRAP.NSF database in Lotus Domino?
A:	It is a database in which the mails containing attachment(s) to be scanned are stored while they are being scanned. Once the scanning is complete, the mail is passed on to the Domino router and removed from the FSADTRAP.NSF.
Q:	Which platforms can Content Scanner Server be installed on?
A:	The supported platforms are: Windows NT Server and Advanced Server, Service Pack 4 or later Windows 2000 Server and Advanced Server, Service Pack 1 or later
Q:	Why do some e-mails seem to get stuck in the FSADTRAP.NSF database in Lotus Domino?
A:	If the connection to the Content Scanner Server cannot be made, the e-mails are kept in FSADTRAP.NSF database. When the connection becomes alive again, the system will start processing messages automatically again. However, those messages received during the time the Content Scanner Server was down need to be resent manually. The easiest way to do this is to stop and start the F-Secure Anti-Virus Agent for Lotus Domino using the Lotus Domino administrator console: "tell fsadmon quit" and "load fsadmon".
Q:	Why do you recommend to install the product on Windows NT/2000 Server?
A:	Windows NT/2000 Server is better adapted to network services than Workstation; which is, by definition, just designed to be a workstation. Microsoft's license agreements also states that server products must be installed on the server version of the operating system. More information about differences between Windows NT Workstation and Server can be found at the following location: http://agent.microsoft.com/NTWorkstation/news/mktbulletins/ntwvnts.asp
Q:	Why i get an error to the F-Secure Lotus Domino logfile.log "The message can´t be read due to error 1004. Message can´t be scanned"?
A:	A file that gets stuck every time in FSADTRAP.NSF database has sent with some kind of Macintosh client (for example, Notes Client for Mac and MS Office for Mac). FSAV for Lotus Domino 5.11 fix this problem. You can install it from F-Secure CD7110, CD7130 or B01-00M.
Q:	Can I run any anti-virus programs locally on my F-Secure Content Scanner Server and at the same time have my e-mail traffic protected by F-Secure Anti-Virus for Microsoft Exchange/Lotus Domino/Internet Mail/Firewalls on the same server?
A:	No it is not possible in the current version of the Content Scanner Server 6.0x. Content Scanner Server 6.0x and F-Secure Anti-Virus for Server does not work together on the same server. However, if this is necessary you can install the previous version of the Content Scanner Server 5.01. Packet of the Content Scanner Server 5.01 contain local F-Secure Anti-Virus for Server.
Q:	Why i get an error to the F-Secure Lotus Domino logfile.log "Cannot connect to F-Secure Anti-Virus Server on xxx.xxx.xxx.xxx due to error 8. The agent cannot connect to any of the servers specified in Server Pool".
A:	When the F-Secure Anti-Virus Agent for Lotus Domino discovers that an e-mail contains an attachment file and tries to send it to F-Secure Content Scanner Server, no scanning happens and the e-mail doesn't reach the receiver. The problem is that the F-Secure Anti-Virus Agent for Lotus Domino is unable to contact the Content Scanner Server(s). There are several possible causes for this: 1. The incorrect key-code was used when installing F-Secure Content Scanner Server. When installing the F-Secure Content Scanner Server you should use the key code for Lotus Domino and not the key code for F-Secure Content Scanner Server. When using the wrong key code the installation didn’t install all the components you need for the Lotus Domino scanning. 2. A service or process is not running on the F-Secure Content Scanner Server. Check that all the processes and services for F-Secure Content Scanner server are started in the server that runs F-Secure Anti-Virus. Check the Services Control Panel. The following services should be started: F-Secure Content Scanner Server F-Secure Management Agent F-Secure Network Request Broker F-Secure Quarantine Manager Check the Task Manager. The following processes should be running: FSMB32.exe FSMA32.exe FSGK32.exe fsavsd.exe FSAV32.exe fqm.exe FNRB32.exe uniproc.exe fnpcp.exe FIH32.exe fch32.exe FAMEH32.exe
Q:	What happens to e-mails if the F-Secure Content Scanner Server machine is down?
A:	The messages stay in Microsoft Exchange server spool directory and when the Content Scanner Server is up and running again, the e-mails are sent to be scanned as usual. NOTE! In very large, performance-critical installations, you will benefit from having backup F-SecureContent Scanner Server(s). Backup Content Scanner Servers will be used when the primaryone becomes unavailable. Each F-Secure Content Scanner Server should be installed on a dedicated machine.
Q:	What about management features? Does the product work with F-Secure Policy Manager?
A:	All F-Secure Mail Server and Gateway products, can be fully managed with the F-Secure Policy Manager.
Q:	Can I use the same F-Secure Administrator that I am already using with Workstation Suite?
A:	Yes, you can. You just need to import the appropriate mib-files. (For instructions please see the appropriate product manual).
Q:	Can I use the same F-Secure Policy Manager Server that I am already using with Workstation Suite?
A:	Yes, you can.
Q:	Do I need to use F-Secure Policy Manager Server or can I use a shared directory (CommDir)?
A:	Both solutions are supported. Note: In small environments both the Policy Manager Server and Content Scanner Server may be installed on the same machine, but in general, especially if there is lots of traffic going through the system, this is not recommended.
Q:	What alerting and reporting features are available?
A:	F-Secure Anti-Virus for Microsoft Exchange supports all the same methods such as alerting as F-Secure Policy Manager; SMTP, etc. You can send a warning message to the recipient of the e-mail and an administrator as well.
Q:	How are the virus database updates done?
A:	Please see the possible options at the database update page.
Q:	F-Secure Anti-Virus for Microsoft Exchange/Internet Mail/Lotus Domino/Firewalls found a virus in .zip but could not disinfect it. Why?
A:	F-Secure Anti-Virus for Microsoft Exchange can not disinfect files inside archives. However, an infected archive file is placed to the F-Secure Content Scanner Server quarantine folder (\Program Files\F-Secure\Content Scanner Server\Quarantine) and an administrator can extract and remove malicious code from it manually using F-Secure Anti-Virus for Workstations or Servers. NOTE! F-Secure Anti-Virus for Workstation or Server does not disinfect inside archives automatically. You have to extract it and remove malicious code from it manually.
Q:	Can I use remote installation to install F-Secure Anti-Virus for Microsoft Exchange, FSAV for Internet Mail, FSAV for Firewalls and FSAV for Lotus Domino?
A:	No you can not. F-Secure Anti-Virus for Mail Servers and Gateways products can not be installed remotely at the moment.
Q:	Can I install CSS to support multiple F-Secure Anti-Virus Mail Server and Gateway products?
A:	Yes, you can. Install first CSS with the keycode for one product then run the same setup program and enter the keycode for the other product you want the CSS to support to additionally install components required. When running setup.exe for the second time (with the second product's key code), the setup program will ask to confirm the installation of the first product and you just need to enter again the keycode for it. This (multiple keycodes feature) is supported in CSS 6.01 and later.

Frequently Asked Questions